Shipping Policy
At Luxorio, we’re committed to delivering your pet essentials safely and efficiently. Please review our shipping information before placing your order.
Shipping Rate
We offer a flat shipping rate of $2.00 on all orders shipped within the United States. This rate applies to every order, regardless of size or quantity.
Shipping Destinations
We currently ship to all 50 U.S. states. At this time, we do not offer international shipping.
Order Processing Time
Orders are processed within 1–2 business days after payment has been successfully confirmed.
Processing times may vary during holidays, promotional events, or periods of high order volume.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Estimated Delivery Time
After dispatch, orders typically arrive within 4–7 business days, depending on the delivery destination.
| Stage | Estimated Time |
|---|---|
| Order Processing | 1–2 Business Days |
| Transit Time | 4–7 Business Days |
| Total Estimated Delivery | 5–9 Business Days |
Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control, including severe weather, carrier delays, or peak shipping periods.
Order Tracking
Tracking information will be emailed to you once your order has been shipped.
If you have not received tracking details within 2 business days after placing your order, please contact our support team for assistance.
Damaged or Lost Packages
If your order arrives damaged or you believe your package has been lost in transit, please contact us within 48 hours of delivery or the expected delivery date.
To help us investigate the issue, please provide:
- Your order number
- Photos of the damaged item and packaging (if applicable)
- A brief description of the issue
We will work with you to determine an appropriate resolution.
Address Accuracy
Please ensure your shipping address is complete and accurate before submitting your order.
Luxorio is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout. Address changes may not be possible once an order has entered processing.
Contact Us
If you have any questions regarding shipping, please contact us:
Luxorio
Email: info@luxorio.shop
Phone: +1 (341) 255-2670
Address:
3726 Albany Post C3
Hyde Park, NY 12538
United States
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT-5)
Response Time:
Within 1–2 business days.