Frequently Asked Questions (FAQ)
Welcome to Luxorio. Below you’ll find answers to the most common questions about shopping with us. If you need further assistance, our support team is always happy to help.
🛒 Orders
How do I place an order?
Simply browse our store, select your desired items, choose the correct size or options, and proceed to checkout. Once payment is completed, you’ll receive an order confirmation email.
Can I change or cancel my order?
Orders can be canceled or modified within 24 hours of placement. After this time, orders may already be processed or shipped and cannot be changed.
To request a cancellation, please contact us as soon as possible at support@luxorio.shop.
🚚 Shipping
How long does shipping take?
Estimated delivery times after dispatch are:
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United States: 5–10 business days
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International: 7–15 business days
Delivery to remote areas may take longer.
Do you ship internationally?
Yes, Luxorio offers worldwide shipping. Please note that international orders may be subject to customs duties or import taxes, which are the customer’s responsibility.
Will I receive tracking information?
Yes. All orders include tracking. Tracking details will be emailed to you once your order has shipped.
📦 Delivery Issues
My order says delivered but I didn’t receive it. What should I do?
Please check around your delivery location, with neighbors, household members, or building management. If still not found, contact your local courier or post office for assistance.
Orders marked as delivered by the carrier are considered successfully delivered.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
How do I start a return?
Email us at support@luxorio.shop with your order number. If approved, we’ll provide return instructions.
When will I receive my refund?
Once your return is received and inspected, approved refunds are processed within 30 days to the original payment method.
Who pays for return shipping?
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
🔁 Exchanges
Do you offer exchanges?
We only replace items if they are defective or damaged. Please contact us with photos of the issue for assistance.
📏 Sizing
How do I choose the right size?
Please refer to our Size Guide page for detailed measurements and fit tips. If you’re between sizes, we recommend sizing up.
💳 Payments & Security
What payment methods do you accept?
We accept major credit and debit cards along with other secure payment options available at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed securely. Luxorio does not store your payment details.
⚠️ High-Risk Order Verification
Why was my order flagged for verification?
Some orders are flagged for security reasons such as unusual order activity or payment discrepancies. Verification helps protect customers from fraud.
Orders will ship once verification is completed.
📩 Contact Us
Still have questions? Reach out to us anytime.
Luxorio
📍 101 Gateway Blvd, Rock Springs, WY 82901, United States
📞 (307) 382-7570
📧 support@luxorio.shop
Thank you for choosing Luxorio. We appreciate your trust and are here to help every step of the way.